Hours: 10am 6pm
We also have stores in Brattleboro, VT and Berlin, VT
Great selection of products with an emphasis on a natural, holistic approach to pet care. The staff is so friendly, helpful and informed.
I have been here many times but this was the first time in the past year. I am unsure if it was a staff change over or maybe it just isn't the same in general but I was not impressed. They had no exotic fish like they usually do and the staff were not as friendly. They did not know the name of one of the fish I was inquiring about, which was off putting. I dont think we will be back for a while which is disappointing considering how often we used to go here.
I bought a gentle leader for my new puppy, used it 3 times, it broke. I called One Stop, they said they couldn't help me, it's a manufacturer's problem. I asked to speak to the manager, same answer. I called the manufacturer, they said they would send me a new one. I said I wanted a refund, they said only the retailer could give me a refund. So, now the manufacturer is sending me a new collar that I don't want because it's my only choice. I will not buy anything from One Stop or PetSafe.
I love this place, they've got some of the best pet food, treats and toys that you can't find in any other store. The staff that works here is great, they're more knowledgeable then some staff at other places, not only do they care about your pet's wellbeing, they always give great advice. The pup I rescued needed a lot of help and when he wouldn't pack on the weight like I wanted him to along with having some unruly puppy issues, I immediately came here and they took the time out to help and not just say some rubbish that makes absolutely no sense. they gave me their recommendations and yet once again without failure they were spot on, for those who say it's to expensive I've got exactly one thing and one only I've got to say and that is its worth the money. What really, really has me sold is how clean it is and they don't dog discriminate unlike so many other stores.
Bill, Matt, and their team are unparralelled in their customer service and knowledge. I recently started getting into fish and they have been amazing teachers in getting me into the hobby. I highly reccomend One Stop in Keene as it has been a great experience for me. Give them a shot if you have not already. You wont regret it.